Reset your own Multi-Factor Authentication as a User

This guide is to help a User to reset their own Multi-factor Authentication code. This requires a currently working MFA code. If your code does not work contact your Administrator.

1. To reset your own MFA code, first login to the web service.
    
   
    
    
    
2. Select your username in the top right corner. This will open a drop-down menu.
3. Select Reset MFA.

   
    
    
    

4. Once you have selected the Reset MFA option, a new window will pop-up containing the details of setting up MFA again.
    

   
    

5. Scan the QR code presented to you. You will require this on the next-step.
    
   
6. Selecting Skip will cancel the MFA reset. To continue with the reset click Next.
    
   
7. Once you click Next you will be prompted to enter your password to confirm, and the new code from the QR code you scanned on the previous step.
    

   
    
    
    

8. Once you click next your code will be reset to using the new QR code scanned during this setup. The next time you login you will use the new code.